ygm1 Frequently Asked Questions

When contacting the ygm1 support team, have your account username, the phone number or email address used during registration, a detailed description of the issue you are facing, and a screenshot ready. For payment issues, also note the time and amount of the deposit. Having this information on hand lets us help you faster.

ygm1's Live Chat support is available 7 days a week, 24 hours a day. You can contact us at any time in Myanmar Standard Time (MMT, UTC+6:30) and our support staff will respond shortly. No need to hesitate reaching out, even during the late-night hours.

Yes, the entire ygm1 support team operates in Myanmar language. You can write and ask questions in Myanmar language via Live Chat, and our knowledgeable staff are available 24/7 to assist you honestly. There is no language barrier — you can explain your issue freely.

ygm1 offers 2 support channels. The first is Live Chat on the website, available 24/7 in Myanmar language for immediate assistance. The second is email at [email protected], which is suitable for more detailed matters — such as cases where payment records need to be attached. Channels such as Telegram, Viber or phone are not support channels at ygm1.

When there are many people in the Live Chat queue, responses can take longer. In that case, send an email to [email protected] with a detailed description of the issue and a screenshot attached. The ygm1 support team will get back to you as quickly as possible. Do not close the chat window — if you close it, you will be placed back at the start of the queue.

If your KYC verification is rejected, contact the support team immediately via Live Chat. We will explain the reason for the rejection and guide you on how to correct and resubmit it. Experience shows that the most common reasons for rejection are unclear photos or expired documents.

KYC (Know Your Customer) verification is essential to prevent financial fraud and to carry out anti-money laundering policies. This process protects your account and funds, and keeps ygm1 a trustworthy platform. KYC is only required when you want to withdraw — not just to play.

ygm1 stores documents submitted for KYC verification securely using SSL encryption. Those documents are not shared with any third party beyond the purpose of KYC. You can read the full details in our privacy policy (ygm1 Privacy Policy).

ygm1 accepts the Myanmar National Registration Card (NRC) and Passport as KYC documents. Photos must be clear and the documents must be valid and not expired. Both the front and back of the card must be included in the photos.

The name on your ygm1 account must exactly match the name on your KBZPay, Wave Money or bank account used for withdrawal. Only when the names match can withdrawals be processed smoothly — if they do not match, additional checks are required which can cause delays. So pay attention to this at the time of registration.

To open an account at ygm1, you need a Myanmar phone number or email address, a strong password, and confirmation that you are 21+. Once those three are in place, you can log in to ygm1 and start playing within minutes. KYC is only required when you want to withdraw — it is not needed while playing.

First, check your password twice — make sure Caps Lock is not on. If you are sure it is correct, use the 'Forgot Password' option to reset it. If that still doesn't work, contact ygm1 Live Chat and ask them to check your account. If you just couldn't get in once, it may be due to site maintenance, so wait a moment and try again.

Under ygm1's policy, each person is allowed only one account. If a second account is found under the same person, both accounts may be suspended and any remaining balance could be lost. If two people in the same household want to play, each must register with a separate phone number — and let ygm1 know in advance, since sharing the same device and IP address may raise a flag.

A username can contain Latin letters and numbers, and must be between 6 and 16 characters. A password must be at least 8 characters and should combine uppercase letters, lowercase letters, and numbers. Never share your password with anyone — even ygm1 staff should not be asking for it.

When you log in from a new device, ygm1 may run security and location verification checks. An OTP code may be sent to the phone number or email used during registration, so have that ready. Once the trusted device is confirmed, you can play as normal.

ygm1 puts responsible gaming first, so if you want to set a personal deposit limit, contact the support team via Live Chat to arrange it. Keep the habit of only playing with money you can afford — avoid putting in funds you can't spare. This helps keep your gaming smooth and enjoyable over the long run.

If you keep depositing more trying to recover losses, feel unable to control the urge to play, are facing financial trouble because of gambling, or are having family problems because of it — those are signs to watch out for. Stop playing right away, contact ygm1 support, or seek professional help.

If you want to take a break from gaming at ygm1, they can arrange a cooling-off period or a longer-term self-exclusion. Contact them via Live Chat, tell them the duration you want, and ygm1 will handle it. The exclusion cannot be lifted until the period is over, and ygm1 always supports you in taking steps to protect yourself.

ygm1 is a platform open only to players aged 21 and above, and this is stated clearly in its terms without exception. ygm1 strictly follows this policy to protect younger individuals. Age is verified during the KYC process.

You can read expert discussions and helpful tips on the ygm1 Responsible Gaming page. If you need outside help, services from the Ministry of Health and Social Welfare in Myanmar are available. You can also reach ygm1 Live Chat 24/7 for a referral.

If the money hasn't appeared within a few minutes of depositing, first check on the bank, KBZPay, or Wave Money side to confirm the transaction went through. If you can confirm the money left your account, send a screenshot of the deposit to ygm1 Live Chat right away and ask them to investigate. It can normally be resolved within 1 hour.

To deposit at ygm1 with Wave Money, log in to ygm1 and go to the deposit section. Select Wave Money and transfer the required amount to the Wave Money number provided by ygm1. Then submit the transfer reference number and screenshot on ygm1. Minimum deposit starts from 5,000 Ks. Please verify the deposit number is correct before transferring — do not send to the wrong number.

Yes, KBZPay is one of the most used deposit methods at ygm1. Select KBZPay in the ygm1 deposit section, transfer to the number provided by ygm1, then submit the transaction ID and screenshot. The funds will appear in your account almost instantly. If they do not, contact ygm1 Live Chat.

ygm1 does not charge any additional commission on deposits. However, payment service providers such as KBZPay, Wave Money, and AYA Pay may apply their own fees, so check their policies separately. The amount that arrives in ygm1 must match the amount you transferred.

For all deposit methods at ygm1 — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer — the minimum deposit is 5,000 Ks. For withdrawals, the minimum amount is 20,000 Ks, and withdrawals are normally processed within 1 hour. Remember that KYC verification must be completed before you can withdraw.